Articles

 500 Internal Server Error

The '500 Internal Server Error' is an error on the server side, and most likely not a problem at...

 Can I change my cPanel username?

Sure, please create a support ticket stating what username you would like. Please note the new...

 Can I get a dedicated IP Address?

Please submit a support ticket to your customer service team and they will allocate one for...

 How do I clear my shopping cart?

In order to clear your shopping cart, you must go through the steps until you get to the summary...

 How do I do a traceroute/tracert?

By doing a traceroute or tracert, you can help us diagnose common connectivity issues, and where...

 How do I flush my DNS cache?

Please follow the instructions accordingly: WINDOWS:- Start -> Run -> type cmd- in command...

 How do I run a ping on my computer?

A ping is a basic network test that checks the connectivity of a network. If you are experiencing...

 How long can I expect a response to my email?

We endeavour to answer all queries within 12 hours. However, the following departments have the...

 How long does it take to provision my game server?

All game servers will be provisioned within 12-48 hours of purchase (during business days).  If...

 I can't access my website

If you are having issues acessing your website, one of the most likely scenarios is that there...

 Installing or Purchasing an SSL certificate

To purchase an SSL certificate, just visit our product information page here:...

 IonCube Support

Our cPanel shared and reseller packages include Ioncube support by default.If you are unable to...

 Maxmind error when placing an order

Our fraud detection system (Maxmind) may at times falsely mark your order as fraud.In such cases,...

 Remote MySQL Not Connecting

If you are unable to login to MySQL remotely, please contact our support team with the IP address...

 Submitting your website to Google

You can submit your website to Google by browsing to this...

 What PHP versions do you support?

Our shared and reseller hosting packages support a wide range of PHP versions as we run...

 Where can I find the official documentation for cPanel?

You can find the officially supported documentation for cPanel...