Articles

 "Error establishing a database connection" message

This error may be displayed on your WordPress site when there is an issue connecting to the MySQL...

 "This Account Has Been Suspended" message

If your website is displaying a "This Account Has Been Suspended", it may be that: Your...

 404 Not Found on Wordpress Websites

At minimum, for a WordPress site, you need the following in your .htaccess file in your...

 500 Internal Server Error

The '500 Internal Server Error' is an error on the server side, and most likely not a problem at...

 Accessing the MySQL backend (phpMyAdmin)

To access phpMyAdmin, simply login to cPanel and navigate to 'phpMyAdmin' under the databases...

 Can I change my cPanel username?

Sure, please create a support ticket stating what username you would like. Please note the new...

 Can I change the PHP version on my site?

Our hosting nodes use CloudLinux which allows each site to choose the PHP version that the site...

 Can I get a dedicated IP Address?

Please submit a support ticket to your customer service team and they will allocate one for...

 DNS taking a long time to propagate

If your domain is taking longer than 24 hours to propagate: Check the domain is setup correctly...

 Do you have a demo of your world-class control panel?

Shared Hosting Please visit http://demo.webslice.co.nz/cpanel and login with the following...

 Do you have an auto script installer?

Yes, we offer a free script installer called Softaculous, which at the time of writing includes...

 Do you offer a script auto installer?

Yes, we offer Softaculous, a fully automated script auto installer which features over 260 of the...

 Do you offer SSH Access?

SSH access is a feature which is only accessible on request as often, this feature is...

 Do you support Silverstripe Hosting?

Yes, we run Linux servers designed to run the New Zealand developed Silverstripe application. If...

 How do I add a user to a MySQL database?

In order to access your database, you need to first create a mysql user and apply that user to...

 How do I add a wildcard subdomain for Wordpress MU?

This can be easily done by logging into your cPanel control panel and clicking on "Subdomains"....

 How do I add another domain to my hosting account (Addon Domain)?

Depending your plan, you might be allowed a certain amount of domains hosted on the same account....

 How do I backup/restore a MySQL database using phpMyAdmin?

How to back up a mySQL database using phpMyAdmin: You can backup your database using the...

 How do I install Silverstripe?

WebSlice shared and reseller servers support Silverstripe Hosting.  We've now made it easier to...

 How do I install Wordpress/joomla/etc using your auto-installer?

We use Softaculuous auto-installer to make it easier for you to the most common php...

 How do I login to CPanel?

Please visit http://[yourdomain].co.nz/cpanel or follow the instructions in your Welcome email....

 How do I restore an account from backup?

In this article, you will be shown how to easily restore your files from within your cPanel...

 How do I set up email forwarders?

Email forwarders (Aliases) allows you to send a copy of all the email sent to a specific email...

 How do I set up my domain for Microsoft 365?

To setup Microsoft 365, you would need to update your DNS records to point to Microsoft servers...

 How do I set up my email (IMAP/SMTP) on an email client (Thunderbird/Outlook/Macmail)?

To setup your email client, use the following settings for SSL emails.Username:...

 How do I transfer a site from one cPanel account to another?

You should use the backup utility provided by cPanel to reduce errors with site transfers. First...

 How do I upload my website onto your server?

Uploading a website onto the server is fairly simple through FTP(File Transfer Protocol). In...

 How to create a MySQL database

To create a new MySQL database, you can use a the MySQL Database Wizard from cPanel. In...

 I can't access my website

If you are having issues acessing your website, one of the most likely scenarios is that there...

 I can't log into cPanel - "The login is invalid."

If you can't log into cPanel, such as when the server returns a message "The login is invalid.",...

 I'm looking for a custom hosting plan. Where can I request for one?

You can acquire a custom hosting plan by contacting our sales team via email to...

 I've forgotten my WHM/cPanel password. Where can I reset it?

1. To reset your cPanel password, login to our portal https://secure.webslice.co.nz/ 2. Click on...

 Installing or Purchasing an SSL certificate

To purchase an SSL certificate, just visit our product information page here:...

 IonCube Support

Our cPanel shared and reseller packages include Ioncube support by default.If you are unable to...

 My website is down - possible Malware attack

Your website could be down for many reasons. If you have performed the typical network...

 My website is loading slowly

If you website is experiencing unusually slow loading time, you can check the performance of your...

 Remote MySQL Not Connecting

If you are unable to login to MySQL remotely, please contact our support team with the IP address...

 Resource usage limit reached

If you have received a message, your first step should be to check your resource usage by...

 Strict Standards Errors for PHP

If you are getting errors similar to:Strict Standards: Non-static method JLoader::import() should...

 Submitting your website to Google

You can submit your website to Google by browsing to this...

 Switching over from an Existing Provider

Our migrations team perform free transfers from your existing provider to our cPanel based shared...

 What are your name servers?

For web hosting clients with cPanel access, please use the following nameservers for your own...

 What database options do you offer?

All shared hosting accounts, depending on your plan, come with MySQL databases.  In the near...

 What database settings do I use for scripts?

Server Hostname: localhost Database Username: <your username>_<database name> e.g....

 What is a subdomain?

A subdomain is a domain using your main domain and a prefix name. As an example, let's say...

 What is a webdisk? How do I use it?

The Web Disk function allows you to easily drag and drop files to your hosting account. You can...

 What is WHM? CPanel?

WHM is Web Host manager, It allows resellers to control and manage shared hosting clients quickly...

 What PHP versions do you support?

Our shared and reseller hosting packages support a wide range of PHP versions as we run...

 What version of PHP/MySQL/Apache do you use?

We try to use the latest stable version of each product for improved security and bug fixes. In...

 Where can I find the official documentation for cPanel?

You can find the officially supported documentation for cPanel...