Articles

 "Error establishing a database connection" message

This error may be displayed on your WordPress site when there is an issue connecting to the MySQL...

 "This Account Has Been Suspended" message

If your website is displaying a "This Account Has Been Suspended", it may be that: Your...

 Can I change my cPanel username?

Sure, please create a support ticket stating what username you would like. Please note the new...

 Can I change the PHP version on my site?

Our hosting nodes use CloudLinux which allows each site to choose the PHP version that the site...

 Can I get a dedicated IP Address?

Please submit a support ticket to your customer service team and they will allocate one for...

 Can I have my own private name servers?

 Yes! We can set up private name servers for all our resellers free of charge.Please submit a...

 Custom Nameservers for Reseller Hosting

As a reseller, you may wish to have custom, white-labelled nameservers for your clients.In order...

 Do you have a demo of your world-class control panel?

Shared Hosting Please visit http://demo.webslice.co.nz/cpanel and login with the following...

 Do you offer a script auto installer?

Yes, we offer Softaculous, a fully automated script auto installer which features over 260 of the...

 Do you offer SSH Access?

SSH access is a feature which is only accessible on request as often, this feature is...

 How do I add a user to a MySQL database?

In order to access your database, you need to first create a mysql user and apply that user to...

 How do I add another domain to my hosting account (Addon Domain)?

Depending your plan, you might be allowed a certain amount of domains hosted on the same account....

 How do I backup/restore a MySQL database using phpMyAdmin?

How to back up a mySQL database using phpMyAdmin: You can backup your database using the...

 How do I install Silverstripe?

WebSlice shared and reseller servers support Silverstripe Hosting.  We've now made it easier to...

 How do I install Wordpress/joomla/etc using your auto-installer?

We use Softaculuous auto-installer to make it easier for you to the most common php...

 How do I login to CPanel?

Please visit http://[yourdomain].co.nz/cpanel or follow the instructions in your Welcome email....

 How do I restore an account from backup?

In this article, you will be shown how to easily restore your files from within your cPanel...

 How do I set up email forwarders?

Email forwarders (Aliases) allows you to send a copy of all the email sent to a specific email...

 How do I set up my domain for Microsoft 365?

To setup Microsoft 365, you would need to update your DNS records to point to Microsoft servers...

 How do I upload my website onto your server?

Uploading a website onto the server is fairly simple through FTP(File Transfer Protocol). In...

 I'm looking for a custom hosting plan. Where can I request for one?

You can acquire a custom hosting plan by contacting our sales team via email to...

 I've forgotten my WHM/cPanel password. Where can I reset it?

1. To reset your cPanel password, login to our portal https://secure.webslice.co.nz/ 2. Click on...

 Installing or Purchasing an SSL certificate

To purchase an SSL certificate, just visit our product information page here:...

 IonCube Support

Our cPanel shared and reseller packages include Ioncube support by default.If you are unable to...

 My website is down or not accessible

Your website may be down for a number of reasons: Your domain may have expired - please check...

 My website is loading slowly

If you website is experiencing unusually slow loading time, you can check the performance of your...

 Remote MySQL Not Connecting

If you are unable to login to MySQL remotely, please contact our support team with the IP address...

 Switching over from an Existing Provider

Our migrations team perform free transfers from your existing provider to our cPanel based shared...

 Upgrading to a VPS service

Some customers choose to upgrade from a WebSlice reseller hosting account to a WebSlice VPS due...

 What are your name servers?

For web hosting clients with cPanel access, please use the following nameservers for your own...

 What database options do you offer?

All shared hosting accounts, depending on your plan, come with MySQL databases.  In the near...

 What FTP client should I use?

WebSlices' servers are compatible with most FTP clients on the market. We recommend using...

 What is a webdisk? How do I use it?

The Web Disk function allows you to easily drag and drop files to your hosting account. You can...

 What is WHM? CPanel?

WHM is Web Host manager, It allows resellers to control and manage shared hosting clients quickly...

 What PHP versions do you support?

Our shared and reseller hosting packages support a wide range of PHP versions as we run...

 What version of PHP/MySQL/Apache do you use?

We try to use the latest stable version of each product for improved security and bug fixes. In...

 Where can I find the official documentation for cPanel?

You can find the officially supported documentation for cPanel...

 Where do I access my reseller account control panel?

The welcome email which you would have received from us after your first payment will contain...