Articles

 "Error establishing a database connection" message

This error may be displayed on your WordPress site when there is an issue connecting to the MySQL...

 "This Account Has Been Suspended" message

If your website is displaying a "This Account Has Been Suspended", it may be that: Your...

 404 Not Found on Wordpress Websites

At minimum, for a WordPress site, you need the following in your .htaccess file in your...

 Accessing the MySQL backend (phpMyAdmin)

To access phpMyAdmin, simply login to cPanel and navigate to 'phpMyAdmin' under the databases...

 Can I change the PHP version on my site?

Our hosting nodes use CloudLinux which allows each site to choose the PHP version that the site...

 DNS taking a long time to propagate

If your domain is taking longer than 24 hours to propagate: Check the domain is setup...

 Do you offer SSH Access?

All cPanel accounts have "Jailed SSH" by default. "Jailed SSH" is a security feature that allows...

 Do you offer a script auto installer?

Yes, we offer Softaculous, a fully automated script auto installer which features over 260 of the...

 Do you offer an Unlimited Bandwidth plan?

Yes, all MyHost Web Hosting plans, including Reseller Hosting, offer unlimited bandwidth at no...

 Do you support Silverstripe Hosting?

Yes, we run Linux servers designed to run the New Zealand developed Silverstripe application. If...

 Fix permissions of all directories and files

To change all the directories to 755 (-rwxr-xr-x): find /home/xxx/public_html -type d -exec...

 How can I upgrade or downgrade my web hosting package?

Log into your account Open Services > My Services and click on the package you want to...

 How do I add a user to a MySQL database?

In order to access your database, you need to first create a mysql user and apply that user to...

 How do I add a wildcard subdomain for Wordpress MU?

This can be easily done by logging into your cPanel control panel and clicking on "Subdomains"....

 How do I add another domain to my hosting account (Addon Domain)?

Depending your plan, you might be allowed a certain amount of domains hosted on the same account....

 How do I backup/restore a MySQL database using phpMyAdmin?

How to back up a mySQL database using phpMyAdmin: You can backup your database using the...

 How do I install Silverstripe?

MyHost shared and reseller servers support Silverstripe Hosting. We've now made it easier to...

 How do I install Wordpress/joomla/etc using your auto-installer?

These instructions are for Softaculous, which is not available in all Web Hosting accounts. All...

 How do I login to cPanel?

There are a few different ways to log into cPanel. If you are already logged into your MyHost...

 How do I restore an account from backup?

In this article, you will be referred to the JetBackup documentation for restoring accounts,...

 How do I set up email forwarders?

Email forwarders (Aliases) allows you to send a copy of all the email sent to a specific email...

 How do I set up emails on my desktop (Outlook, Mac Mail, and Thunderbird)

Disclaimer Because MyHost doesn’t develop, ship or maintain these mail clients, any issues with...

 How do I set up my domain for Microsoft 365?

To setup Microsoft 365, you would need to update your DNS records to point to Microsoft servers...

 How do I transfer a site from one cPanel account to another?

Transferring a site between cPanel accounts can be as simple as copying the websites files, and...

 How do I upload my website onto your server?

There are two ways to directly upload a website to your server - using cPanel's File Manager, or...

 How to create a MySQL database

To create a new MySQL database, you can use a the MySQL Database Wizard from cPanel. In...

 I can't log into cPanel - "The login is invalid."

If you can't log into cPanel, such as when the server returns a message "The login is invalid.",...

 I'm looking for a custom hosting plan. Where can I request for one?

Custom hosting plans are available. Contact sales@myhost.nz with as much information about your...

 I've forgotten my WHM/cPanel password. Where can I reset it?

To reset your cPanel password There are two ways to reset your cPanel password. via MyHost...

 Installing WordPress with cPanel's WP Toolkit

To start a new WordPress (WP) website, you need to install a new instance of WordPress. You can...

 My website is down - possible Malware attack

Your website could be down for many reasons. If you have performed the typical network...

 My website is loading slowly

If you website is experiencing unusually slow loading time, you can check the performance of your...

 Resource usage limit reached

If you have received a message about resource usage limits, your first step should be to check...

 Strict Standards Errors for PHP

If you are getting errors similar to:Strict Standards: Non-static method JLoader::import() should...

 Switching over from an Existing Provider

Our migrations team can perform transfers from your existing provider to our cPanel based shared...

 What are your name servers?

For web hosting clients with cPanel access, please use the following nameservers for your own...

 What database options do you offer?

All shared Web Hosting accounts come with MySQL databases.

 What database settings do I use for scripts?

Server Hostname: localhost Database Username: <your username>_<database name> e.g....

 What is WHM? What is cPanel?

WHM is Web Host Manager. It allows resellers to control and manage shared hosting clients quickly...

 What is a subdomain?

A subdomain is a domain using your main domain and a prefix name. As an example, let's say our...

 What is a webdisk? How do I use it?

The Web Disk function allows you to easily drag and drop files to your hosting account. You can...

 What is the 'hosts' file and how could I use it?

The 'hosts' file is a file that resides within the operating system on your local machine and...

 What version of PHP/MySQL/Apache do you use?

We try to use the latest stable version of each product for improved security and bug fixes. In...

 Where can I find the official documentation for cPanel?

You can find the officially supported documentation for cPanel at https://docs.cpanel.net/

 Can I change my cPanel username?

Changing your cPanel username can have significant implications, and it is generally not...

 How does Refer a Friend work?

Every MyHost customer has a unique referral code to share with friends and family. Your code lets...

 I can't access my website

If you are having issues accessing your website, one of the most likely scenarios is that there...

 Installing or Purchasing an SSL certificate

To purchase an SSL certificate, just visit our product information page here:...

 Can I get a dedicated IP Address?

Yes. Please submit a support ticket to the customer service team and they will allocate one for...

 IonCube Support

Our cPanel shared and reseller packages include Ioncube support by default.If you are unable to...

 What PHP versions do you support?

Our shared and reseller hosting packages support a wide range of PHP versions as we run...

 500 Internal Server Error

The '500 Internal Server Error' is an error on the server side, and most likely not a problem at...

 Remote MySQL Not Connecting

If you are unable to login to MySQL remotely, please contact our support team with the IP address...

 Submitting your website to Google

Google has a lot of useful resources. For developers, start with their SEO Fundamentals...