Articles

 "Error establishing a database connection" message

This error may be displayed on your WordPress site when there is an issue connecting to the MySQL...

 "This Account Has Been Suspended" message

If your website is displaying a "This Account Has Been Suspended", it may be that: Your...

 Can I change the PHP version on my site?

Our hosting nodes use CloudLinux which allows each site to choose the PHP version that the site...

 Can I have my own private name servers?

Yes! We can set up private name servers for all our resellers free of charge.Please submit a...

 Can you setup a PTR (pointer record)/reverse DNS for my IPs?

Sure. We can setup PTR records on your IPs free of charge. Please let us know via a support...

 Custom Nameservers for Reseller Hosting

As a reseller, you may wish to have custom, white-labelled nameservers for your clients.In order...

 Do you offer SSH Access?

All cPanel accounts have "Jailed SSH" by default. "Jailed SSH" is a security feature that allows...

 Do you offer a script auto installer?

Yes, we offer Softaculous, a fully automated script auto installer which features over 260 of the...

 Do you offer an Unlimited Bandwidth plan?

Yes, all MyHost Web Hosting plans, including Reseller Hosting, offer unlimited bandwidth at no...

 Fix permissions of all directories and files

To change all the directories to 755 (-rwxr-xr-x): find /home/xxx/public_html -type d -exec...

 How do I add a user to a MySQL database?

In order to access your database, you need to first create a mysql user and apply that user to...

 How do I add another domain to my hosting account (Addon Domain)?

Depending your plan, you might be allowed a certain amount of domains hosted on the same account....

 How do I backup/restore a MySQL database using phpMyAdmin?

How to back up a mySQL database using phpMyAdmin: You can backup your database using the...

 How do I install Silverstripe?

MyHost shared and reseller servers support Silverstripe Hosting. We've now made it easier to...

 How do I install Wordpress/joomla/etc using your auto-installer?

These instructions are for Softaculous, which is not available in all Web Hosting accounts. All...

 How do I login to cPanel?

There are a few different ways to log into cPanel. If you are already logged into your MyHost...

 How do I restore an account from backup?

In this article, you will be referred to the JetBackup documentation for restoring accounts,...

 How do I set up email forwarders?

Email forwarders (Aliases) allows you to send a copy of all the email sent to a specific email...

 How do I set up my domain for Microsoft 365?

To setup Microsoft 365, you would need to update your DNS records to point to Microsoft servers...

 How do I upload my website onto your server?

There are two ways to directly upload a website to your server - using cPanel's File Manager, or...

 I'm looking for a custom hosting plan. Where can I request for one?

Custom hosting plans are available. Contact sales@myhost.nz with as much information about your...

 I've forgotten my WHM/cPanel password. Where can I reset it?

To reset your cPanel password There are two ways to reset your cPanel password. via MyHost...

 My website is down or not accessible

Your website may be down for a number of reasons: Your domain may have expired - please check...

 My website is loading slowly

If you website is experiencing unusually slow loading time, you can check the performance of your...

 Switching over from an Existing Provider

Our migrations team can perform transfers from your existing provider to our cPanel based shared...

 Upgrading to a VPS service

Some customers choose to upgrade from a MyHost reseller hosting account to a MyHost VPS due to...

 What FTP client should I use?

MyHosts' servers are compatible with most FTP clients on the market. We recommend using...

 What are your name servers?

For web hosting clients with cPanel access, please use the following nameservers for your own...

 What database options do you offer?

All shared Web Hosting accounts come with MySQL databases.

 What is WHM? What is cPanel?

WHM is Web Host Manager. It allows resellers to control and manage shared hosting clients quickly...

 What is a webdisk? How do I use it?

The Web Disk function allows you to easily drag and drop files to your hosting account. You can...

 What version of PHP/MySQL/Apache do you use?

We try to use the latest stable version of each product for improved security and bug fixes. In...

 Where do I access my reseller account control panel?

The welcome email which you would have received from us after your first payment will contain...

 Where can I find the official documentation for cPanel?

You can find the officially supported documentation for cPanel at https://docs.cpanel.net/

 Can I change my cPanel username?

Changing your cPanel username can have significant implications, and it is generally not...

 Installing or Purchasing an SSL certificate

To purchase an SSL certificate, just visit our product information page here:...

 Can I get a dedicated IP Address?

Yes. Please submit a support ticket to the customer service team and they will allocate one for...

 IonCube Support

Our cPanel shared and reseller packages include Ioncube support by default.If you are unable to...

 What PHP versions do you support?

Our shared and reseller hosting packages support a wide range of PHP versions as we run...

 Remote MySQL Not Connecting

If you are unable to login to MySQL remotely, please contact our support team with the IP address...